Privacy and data protection

Shannon would like to reassure you of the following:

Our store software encrypts all of your details; name, address, so that it cannot be read whilst in transit over the internet, keeping your details safe from internet fraud.

We use an external secure card processing company called Protx to process your credit card (no credit card information is held on our internal database) and we will not debit your card until the day your goods are dispatched.

All customer records are private, confidential and secure.

We will not pass your details onto any third parties, other than our promotional partners with your consent.

Information that is held on our database is that which is collected at the time of registration and at ordering. All data is collected lawfully and in accordance with the Data Protection Act 1998. If you would like to remove your details from our Online Customer Database, please email:

For all queries relating to privacy of data held by us please contact Data is collected so that we may continue to communicate with you information relating to sales and special offers in addition to sending you new catalogues and targeted mailings from us at Shannon. We will not share your name, address or email with other companies without your consent.

Information we collect and how it's used:

Domain names: when a visitor comes to our website, our web server recognises only the visitor's domain name, but not the e-mail address. This means that we can track visits to our site, while visitors remain anonymous.

Aggregate information: we collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which websites refer visitors to

Other information we collect: when you purchase a product on Shannon, we ask you for the following information; name, address, phone number, email address and credit card. This information is used to process your order. If necessary, we might use this information to contact you for help when we are processing an order. All information we collect from you is stored in a secure database.

Shannon collects e-mail addresses voluntarily provided, to enable us to email offers, special promotions and general updates.

Secure shopping: we use Comodo as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. We use Sagepay as our credit card processing company so we do not hold your credit card information on our database.

Disclosure of information policy: we never make your e-mail address, name or postal address available to any other company or organisation without your permission. If you supply us with your postal address, you may receive periodic mailings from Shannon with information on new products and services or upcoming events.

Legal Statement

This web site was created and is served from the U.K, English law therefore governs it and should any legal discrepancy occur, it will be dealt with in an English court of law. Copyright Ac All content included on this site including but not limited to design, text, graphics, logos, button icons, the selection and arrangement thereof and all software compilations, underlying source code, and all other material on this site are the property of Shannon UK Limited. No part of this site (including but not limited to the Trademarks) may be reproduced in any form whether electronically or otherwise without the prior written consent of Shannon UK Limited (or in the case of the Trademarks not owned by Shannon, the person who owns such Trademarks), other than temporarily in the course of using the site or to keep a record of a transaction entered into on the site. Any other use of materials on this site is strictly prohibited.